Delivery Information

Standard Delivery

Standard UK delivery is free on all orders over £100 from Milans. This is subject to availability, and does not include gift vouchers, international delivery destinations, or premium delivery services.

Orders below £100 are subject to differing charges based on the necessity for tracked delivery based on the discretion of Milans. All untracked deliveries are shipped via Royal Mail regular post and all tracked deliveries are delivered by UK Mail/DHL.

Please note that we reserve the right not to deliver orders if we believe the address is not secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.

Any items consisting of a blade or sharp point can be subject to higher charges based on current legislation regarding the sale and purchase of knives. All objects resembling knives or scissors will incur higher postage charges and a signature must be taken upon receipt of the parcel (at the time of signature ID may be requested by the courier to determine appropriate age).

Charges and Options

Charges will always be displayed upon checkout and vary according to the product type being booked and delivery address as some regions of the UK incur higher costs. An option to collect in store is also always available.

Standard UK delivery includes both tracked and untracked delivery services and is only available to England and lower Scotland.

  • We deliver most items Monday to Friday, 7.30am-6pm (excluding all public holidays).
  • We will deliver most items within 5 working days.
  • On rare occasions, some items may be delivered outside the published timed windows.

Deliveries To Multiple Addresses

If you'd like to have items sent to separate UK addresses, please complete a separate order for each address. A separate delivery charge will be made for each address if applicable. Alternatively contact us after processing the order so that alternative arrangements can be made to limit cost.

Delivery Exceptions

We deliver to most postal areas in the UK and Northern Ireland, but we're sorry that geographical location and carrier availability can restrict our service. We may not always be able to deliver certain products to, Upper Scotland, Northern Ireland, the Channel Islands, Isles of Scilly and Isle of Man.

If there's no-one home when we deliver: deliveries will usually be made Monday to Friday 7.30am - 6pm. If there's no-one in when we deliver, each time an attempt is made, our courier will leave a card at the delivery address confirming they have tried to deliver. Please follow the instructions on the card to rearrange delivery or collect your order.

Participating Stores

Our delivery service is only available to those orders placed online and does not include any orders placed in store unless by prior agreement with a member of staff. Standard delivery conditions do not apply to any delivery agreements made with any member of staff.